Notices

Complaints


If you wish to file a complaint to the Licensing Board in Texas you can contact the Texas Behavioral Health Executive Council at 1-800-821-3205 or email enforcement@bhec.texas.gov to request the appropriate form or obtain more information. Mailed complaints may be sent to:

Texas Behavioral Health Executive Council
Attn: Enforcement Division
George H.W. Bush State Office Building
1801 Congress Ave, Ste. 7.300
Austin, TX 78701

TX LCSW license # 65678

See this website for more information on licensing verification.

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information. 

Access to Medical Records

Your Rights to Access Health Records and File Complaints

Under the Texas Medical Records Privacy Act (HB 4224, effective September 1, 2025), you have the right to access your health care records and file complaints with the appropriate authorities. 

How to Request Your Health Care Records:
To request a copy of your health care records, please submit a written request to liz.gonzalez@egonzalezlcsw.com. Records will be provided in an electronic format within 15 business days unless you agree to another format or an exception applies. 

Contacting Our Licensing or Disciplinary Authority:
Texas Behavioral Health Executive Council (BHEC)

  • Website: https://bhec.texas.gov/contact-us/​

  • Phone Number: (800) 821-3205 

How to File a Consumer Complaint:
If you have a complaint regarding our services or the handling of your health information, you may file a complaint with our entity and/or the relevant state authority. 

  • To file a complaint with us: liz.gonzalez@egonzalezlcsw.com or call (512) 763-7230.

  • To file a consumer complaint with the state: Detailed information and forms can be found on the licensing authority’s website or the Texas Attorney General website (https://www.texasattorneygeneral.gov/consumer-protection).